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NCQA Health Insurance Plan Ratings 2019-2020 - Summary Report (Medicare)

Search for a health insurance plan by state, plan name or plan type (private, Medicaid, Medicare). Click a plan name for a detailed analysis.

In 2019, NCQA rated more than 1,000 health insurance plans based on clinical quality, member satisfaction and NCQA Accreditation Survey results. Ratings emphasize care outcomes (the results of care) and what patients say about their care.

The overall rating is the weighted average of all measures, not the average of the three composites (Consumer Satisfaction, Prevention, Treatment). For more information about the ratings, including how they are calculated, visit our 2019 ratings page.

Note: There were no Health Plan Ratings in 2020. See our Health Plan Ratings Marketing and Advertising Guidelines for more information regarding the continued usage of 2019-2020 Health Plan Ratings for advertising and marketing purposes.

Lower Performance Higher Performance
≤1.0 1.5 2.0 2.5 3.0 3.5 4.0 4.5 5.0
Rating
Plan Name
States
Type
NCQA Accreditation
Consumer Satisfaction
Prevention
Treatment
4.0
 		Cariten Health Plan, Inc.
Other Name: Humana Gold Plus
CMS Contract: H4461
TN HMO Yes
4.5
4.0
3.0
4.0
 		Humana Benefit Plan of Illinois, Inc.
CMS Contract: H1468
IL HMO Yes
4.5
4.0
3.5
4.0
 		Humana Medical Plan, Inc. (Florida)
CMS Contract: H1036
FL HMO Yes
3.5
3.0
3.5
3.5
 		Arcadian Health Plan, Inc.
Other Name: Humana Gold Plus
CMS Contract: H5619
KY HMO Yes
3.0
3.5
3.0
3.5
 		CHA HMO, Inc. (Arizona)
Other Names: Humana; Humana Gold Plus
CMS Contract: H0028
AZ HMO Yes
2.5
3.5
3.0
3.5
 		CHA HMO, Inc. (Colorado)
Other Names: Humana Gold Plus; Humana; Humana Health Plan (Colorado)
CMS Contract: H0028
CO HMO Yes
2.5
3.5
3.0
3.5
 		CHA HMO, Inc. (Kansas City)
Other Name: Humana Gold Plus
CMS Contract: H0028
KS, MO HMO Yes
2.5
3.5
3.0
3.5
 		CHA HMO, Inc. (Texas)
Other Name: Humana Health Plan
CMS Contract: H0028
TX HMO Yes
2.5
3.5
3.0
3.5
 		Humana Employers Health Plan of Georgia, Inc.
CMS Contract: H4141
GA HMO Yes
3.5
2.5
3.0
3.5
 		Humana Health Benefit Plan of Louisiana, Inc.
CMS Contract: H1951
LA HMO Yes
3.5
3.5
3.0
3.5
 		Humana Health Plan, Inc. (Illinois)
CMS Contract: H0336
IL HMO Yes
1.5
2.0
3.5
3.5
 		Humana Insurance Company (Arizona)
CMS Contract: H5216
AZ PPO Yes
3.5
3.5
3.0
3.5
 		Humana Insurance Company (Illinois and Wisconsin)
CMS Contract: H5216
IL, WI PPO Yes
3.5
3.5
3.0
3.5
 		Humana Insurance Company (Kentucky)
CMS Contract: H5216
KY PPO Yes
3.5
3.5
3.0
3.5
 		Humana Insurance Company (KS, MO)
CMS Contract: H5216
KS, MO PPO Yes
3.5
3.5
3.0
3.5
 		Humana Insurance Company (Ohio)
CMS Contract: H5216
OH PPO Yes
3.5
3.5
3.0
3.5
 		Humana Insurance Company (Tennessee)
CMS Contract: H5216
TN PPO Yes
3.5
3.5
3.0
3.5
 		Humana Insurance Company (Texas)
CMS Contract: H5216
TX PPO Yes
3.5
3.5
3.0
3.5
 		Humana Insurance Company (Utah)
CMS Contract: H5216
UT PPO Yes
3.5
3.5
3.0
3.5
 		Humana Wisconsin Health Organization Insurance Corporation (Ohio)
CMS Contract: H6622
OH HMO Yes
3.0
3.5
3.5
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