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NCQA Health Insurance Plan Ratings 2019-2020 - Summary Report (Private/Commercial)

Search for a health insurance plan by state, plan name or plan type (private, Medicaid, Medicare). Click a plan name for a detailed analysis.

In 2019, NCQA rated more than 1,000 health insurance plans based on clinical quality, member satisfaction and NCQA Accreditation Survey results. Ratings emphasize care outcomes (the results of care) and what patients say about their care.

The overall rating is the weighted average of all measures, not the average of the three composites (Consumer Satisfaction, Prevention, Treatment). For more information about the ratings, including how they are calculated, visit our 2019 ratings page.

Note: There were no Health Plan Ratings in 2020. See our Health Plan Ratings Marketing and Advertising Guidelines for more information regarding the continued usage of 2019-2020 Health Plan Ratings for advertising and marketing purposes.

Lower Performance Higher Performance
≤1.0 1.5 2.0 2.5 3.0 3.5 4.0 4.5 5.0
Rating
Plan Name
States
Type
NCQA Accreditation
Consumer Satisfaction
Prevention
Treatment
4.0
 		Blue Cross and Blue Shield of Illinois, a Division of Health Care Service Corporation
IL HMO Yes
3.5
4.0
3.0
4.0
 		Health Alliance Medical Plans
IL HMO/POS Yes
3.0
4.0
3.5
4.0
 		Humana Health Plan, Inc. (Illinois)
IL HMO/POS Yes
3.5
3.5
3.5
4.0
 		Humana Insurance Company (Illinois)
IL PPO Yes I
4.0
3.5
4.0
 		Medical Associates Health Plan, Inc.
Special Project: Accreditation
IL, IA HMO/POS Yes
4.0
3.5
3.5
3.5
 		Aetna Health Inc. (Pennsylvania) - Illinois
IL, IN HMO/POS Yes
3.5
2.5
3.0
3.5
 		Aetna Health Inc. (Pennsylvania) - Missouri
IL, KS, MO HMO/POS Yes
3.5
2.5
3.0
3.5
 		Aetna Life Insurance Company (Illinois)
IL PPO/EPO Yes
3.5
2.5
3.0
3.5
 		Cigna Health and Life Insurance Company - Illinois
IL PPO Yes
3.5
3.0
3.0
3.5
 		United HealthCare Services, Inc. (Illinois)
IL PPO Yes
2.5
3.0
3.0
3.5
 		UnitedHealthcare Insurance Company (Illinois)
IL PPO Yes
2.5
3.0
3.0
3.5
 		UnitedHealthcare Insurance Company of Illinois
IL PPO Yes
2.5
3.0
3.0
3.5
 		UnitedHealthcare Plan of the River Valley, Inc.
IL, IA, TN, VA HMO/POS Yes
3.5
3.0
3.5
3.0
 		Blue Cross and Blue Shield of Illinois, a Division of Health Care Service Corporation (FEP)
Special Project: Federal Employee Program
IL PPO Yes
4.5
2.5
2.0
2.0
 		Compass Rose Health Plan
AL, AK, AZ, AR, CA, CO, CT, DE, DC, FL, GA, HI, ID, IL, IN, IA, KS, KY, LA, ME, MD, MA, MI, MN, MS, MO, MT, NE, NV, NH, NJ, NM, NY, NC, ND, OH, OK, OR, PA, RI, SC, SD, TN, TX, UT, VT, VA, WA, WV, WI, WY PPO No
3.5
1.0
1.5
1.5
 		Union Health Service
IL HMO No
2.5
1.0
1.0
Partial Data Reported Cigna HealthCare of Illinois, Inc.
IL HMO/POS Yes I I I
Partial Data Reported UnitedHealthcare of Illinois, Inc.
IL HMO Yes I I I
No Data Reported American Postal Workers Union Health Plan
AL, AK, AZ, AR, CA, CO, CT, DE, DC, FL, GA, GU, HI, ID, IL, IN, IA, KS, KY, LA, ME, MD, MA, MI, MN, MS, MO, MT, NE, NV, NH, NJ, NM, NY, NC, ND, OH, OK, OR, PA, PR, RI, SC, SD, TN, TX, UT, VT, VI, VA, WA, WV, WI, WY PPO No
No Data Reported Blue Cross and Blue Shield of Illinois, a Division of Health Care Service Corporation
Special Area: Illinois PPO
IL PPO No
12