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NCQA Health Insurance Plan Ratings 2019-2020 - Summary Report (Private/Commercial)

Search for a health insurance plan by state, plan name or plan type (private, Medicaid, Medicare). Click a plan name for a detailed analysis.

In 2019, NCQA rated more than 1,000 health insurance plans based on clinical quality, member satisfaction and NCQA Accreditation Survey results. Ratings emphasize care outcomes (the results of care) and what patients say about their care.

The overall rating is the weighted average of all measures, not the average of the three composites (Consumer Satisfaction, Prevention, Treatment). For more information about the ratings, including how they are calculated, visit our 2019 ratings page.

Note: There were no Health Plan Ratings in 2020. See our Health Plan Ratings Marketing and Advertising Guidelines for more information regarding the continued usage of 2019-2020 Health Plan Ratings for advertising and marketing purposes.

Lower Performance Higher Performance
≤1.0 1.5 2.0 2.5 3.0 3.5 4.0 4.5 5.0
Rating
Plan Name
States
Type
NCQA Accreditation
Consumer Satisfaction
Prevention
Treatment
4.5
 		Kaiser Foundation Health Plan Inc. - Southern California
CA HMO Yes
2.5
5.0
4.5
4.5
 		Kaiser Foundation Health Plan, Inc. - Northern California
CA HMO Yes
3.0
5.0
4.5
4.5
 		Sharp Health Plan
CA HMO Yes
4.0
4.0
4.0
3.5
 		Aetna Health of California Inc.
CA HMO/POS Yes
2.0
2.5
3.0
3.5
 		Anthem Blue Cross Life and Health Insurance Company
CA PPO/EPO Yes
2.5
3.0
3.0
3.5
 		Blue Cross of California dba Anthem Blue Cross
CA HMO/POS Yes
2.5
3.5
3.0
3.5
 		Blue Cross of California dba Anthem Blue Cross
CA PPO/EPO Yes
2.5
3.0
3.0
3.5
 		Blue Shield of California
CA HMO/POS Yes
2.5
3.5
3.0
3.5
 		Chinese Community Health Plan
CA HMO No
2.0
3.5
 		I
3.5
 		Health Net Life Insurance Company - California
CA PPO/EPO Yes
2.5
3.5
3.0
3.5
 		Health Net of California, Inc.
CA HMO/POS Yes
2.5
3.5
3.0
3.5
 		United HealthCare Services, Inc. (California)
CA PPO Yes
2.0
3.0
3.0
3.5
 		UnitedHealthcare Insurance Company (California)
CA PPO Yes
2.0
3.0
3.0
3.5
 		UnitedHealthcare of California (formerly PacifiCare of California)
CA HMO Yes
2.5
3.5
2.5
3.5
 		Western Health Advantage
CA HMO Yes
2.5
3.5
3.0
3.0
 		Aetna Life Insurance Company (California)
CA PPO/EPO Yes
2.0
2.5
3.0
3.0
 		Blue Shield of California
CA PPO Yes I
2.5
2.5
3.0
 		Blue Shield of California Life & Health Insurance Company
CA PPO Yes I
2.5
2.5
3.0
 		Cigna Health and Life Insurance Company - California
CA PPO/EPO Yes
2.0
3.0
3.0
3.0
 		Cigna HealthCare of California, Inc.
CA HMO/POS Yes
2.0
3.5
2.5
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