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NCQA Health Insurance Plan Ratings 2019-2020 - Summary Report (Private/Commercial)

Search for a health insurance plan by state, plan name or plan type (private, Medicaid, Medicare). Click a plan name for a detailed analysis.

In 2019, NCQA rated more than 1,000 health insurance plans based on clinical quality, member satisfaction and NCQA Accreditation Survey results. Ratings emphasize care outcomes (the results of care) and what patients say about their care.

The overall rating is the weighted average of all measures, not the average of the three composites (Consumer Satisfaction, Prevention, Treatment). For more information about the ratings, including how they are calculated, visit our 2019 ratings page.

Note: There were no Health Plan Ratings in 2020. See our Health Plan Ratings Marketing and Advertising Guidelines for more information regarding the continued usage of 2019-2020 Health Plan Ratings for advertising and marketing purposes.

Lower Performance Higher Performance
≤1.0 1.5 2.0 2.5 3.0 3.5 4.0 4.5 5.0
Rating
Plan Name
States
Type
NCQA Accreditation
Consumer Satisfaction
Prevention
Treatment
4.0
Humana Health Plan, Inc. (Illinois)
IL HMO/POS Yes
3.5
3.5
3.5
4.0
Humana Health Plan, Inc. (Kansas City)
KS, MO HMO/POS Yes
4.0
3.5
3.0
4.0
Humana Insurance Company (Illinois)
IL PPO Yes I
4.0
3.5
4.0
Humana Wisconsin Health Organization Insurance Corporation (Wisconsin)
WI HMO/POS Yes I
3.5
3.5
3.5
Humana Health Benefit Plan of Louisiana, Inc.
LA HMO/POS Yes
3.5
3.0
2.5
3.5
Humana Health Plan of Texas, Inc.
TX HMO/POS Yes I
3.0
2.5
3.5
Humana Health Plan, Inc. (Kentucky)
KY HMO/POS Yes
3.5
4.0
3.0
3.5
Humana Health Plan, Inc. (Kentucky)
KY PPO Yes I
3.5
3.0
3.5
Humana Insurance Company (KS, MO)
KS, MO PPO Yes I
2.5
3.0
3.5
Humana Insurance Company (Wisconsin)
WI PPO Yes I
3.0
3.0
3.0
Humana Employers Health Plan of Georgia, Inc.
GA HMO/POS Yes I
3.0
2.5
3.0
Humana Health Plan, Inc. (Arizona)
AZ HMO/POS Yes
2.0
2.5
3.0
3.0
Humana Health Plan, Inc. (Colorado)
CO HMO/POS Yes I
2.5
3.0
3.0
Humana Insurance Company (Texas)
TX PPO Yes I
3.0
2.5
3.0
Humana Medical Plan, Inc. (Florida)
FL HMO/POS Yes
3.0
3.0
2.5
2.5
Humana Health Plans of Puerto Rico, Inc.
PR HMO No
3.5
1.5
2.5
2.5
Humana Health Plans of Puerto Rico, Inc.
PR PPO No
4.0
1.5
2.0
Partial Data Reported Humana Health Insurance Company of Florida, Inc.
Special Project: CAHPS Sum Only
FL PPO No I I I
Partial Data Reported Humana Health Plan Inc. (Tennessee)
TN HMO/POS Yes I
2.5
3.5
Partial Data Reported Humana Health Plan of Ohio, Inc.
OH HMO/POS Yes I
3.0
3.5
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