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NCQA Health Insurance Plan Ratings 2019-2020 - Summary Report (Private/Commercial)

Search for a health insurance plan by state, plan name or plan type (private, Medicaid, Medicare). Click a plan name for a detailed analysis.

In 2019, NCQA rated more than 1,000 health insurance plans based on clinical quality, member satisfaction and NCQA Accreditation Survey results. Ratings emphasize care outcomes (the results of care) and what patients say about their care.

The overall rating is the weighted average of all measures, not the average of the three composites (Consumer Satisfaction, Prevention, Treatment). For more information about the ratings, including how they are calculated, visit our 2019 ratings page.

Note: There were no Health Plan Ratings in 2020. See our Health Plan Ratings Marketing and Advertising Guidelines for more information regarding the continued usage of 2019-2020 Health Plan Ratings for advertising and marketing purposes.

Lower Performance Higher Performance
≤1.0 1.5 2.0 2.5 3.0 3.5 4.0 4.5 5.0
Rating
Plan Name
States
Type
NCQA Accreditation
Consumer Satisfaction
Prevention
Treatment
4.0
 		Cigna Health and Life Insurance Company - Colorado
CO PPO Yes
3.5
3.5
3.0
4.0
 		Cigna Health and Life Insurance Company - Connecticut
CT PPO Yes
3.5
3.5
3.5
4.0
 		Cigna Health and Life Insurance Company - Maine
ME HMO/POS/PPO Yes
2.5
3.5
4.0
4.0
 		Cigna Health and Life Insurance Company - Massachusetts
MA HMO/POS/PPO Yes
2.0
4.0
4.0
3.5
 		Cigna Health and Life Insurance Company - Georgia
GA PPO/EPO Yes
3.0
3.0
2.5
3.5
 		Cigna Health and Life Insurance Company - Illinois
IL PPO Yes
3.5
3.0
3.0
3.5
 		Cigna Health and Life Insurance Company - Maryland
MD HMO/POS/PPO Yes
2.5
3.0
3.0
3.5
 		Cigna Health and Life Insurance Company - Missouri
MO PPO Yes
3.0
3.5
3.0
3.5
 		Cigna Health and Life Insurance Company - New Hampshire
NH HMO/POS/PPO Yes
2.5
3.5
3.5
3.5
 		Cigna Health and Life Insurance Company - New Jersey
NJ PPO Yes
2.0
2.5
3.5
3.5
 		Cigna Health and Life Insurance Company - New York
NY HMO/POS/PPO Yes
2.0
2.5
3.0
3.5
 		Cigna Health and Life Insurance Company - North Carolina
NC PPO Yes
4.0
3.5
3.0
3.5
 		Cigna Health and Life Insurance Company - Oregon
OR PPO Yes
2.5
3.0
3.0
3.5
 		Cigna Health and Life Insurance Company - Pennsylvania
PA HMO/POS/PPO Yes
2.5
3.0
3.0
3.5
 		Cigna Health and Life Insurance Company - Rhode Island
RI PPO Yes
2.5
3.5
3.0
3.5
 		Cigna Health and Life Insurance Company - Tennessee
TN PPO/EPO Yes
4.5
3.0
2.5
3.5
 		Cigna Health and Life Insurance Company - Vermont
VT PPO Yes
3.5
2.5
2.5
3.5
 		Cigna Health and Life Insurance Company - Virginia/District of Columbia
DC, VA HMO/POS/PPO Yes
2.5
3.0
3.0
3.5
 		Cigna HealthCare of Arizona, Inc.
AZ HMO/POS Yes
2.5
3.5
3.0
3.0
 		Cigna Health and Life Insurance Company - Arizona
AZ PPO Yes
3.0
3.0
2.5
123