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NCQA Health Insurance Plan Ratings 2019-2020 - Summary Report (Private/Commercial)

Search for a health insurance plan by state, plan name or plan type (private, Medicaid, Medicare). Click a plan name for a detailed analysis.

In 2019, NCQA rated more than 1,000 health insurance plans based on clinical quality, member satisfaction and NCQA Accreditation Survey results. Ratings emphasize care outcomes (the results of care) and what patients say about their care.

The overall rating is the weighted average of all measures, not the average of the three composites (Consumer Satisfaction, Prevention, Treatment). For more information about the ratings, including how they are calculated, visit our 2019 ratings page.

Note: There were no Health Plan Ratings in 2020. See our Health Plan Ratings Marketing and Advertising Guidelines for more information regarding the continued usage of 2019-2020 Health Plan Ratings for advertising and marketing purposes.

Lower Performance Higher Performance
≤1.0 1.5 2.0 2.5 3.0 3.5 4.0 4.5 5.0
Rating
Plan Name
States
Type
NCQA Accreditation
Consumer Satisfaction
Prevention
Treatment
4.5
 		Anthem Health Plans, Inc. dba Anthem Blue Cross and Blue Shield - Connecticut
CT HMO/POS Yes
4.0
4.5
3.5
4.5
 		Blue Cross & Blue Shield of Rhode Island
RI PPO Yes
3.0
4.5
3.5
4.5
 		Blue Cross and Blue Shield of Massachusetts HMO Blue, Inc.
MA HMO/POS Yes
3.0
4.5
4.0
4.5
 		Blue Cross and Blue Shield of Massachusetts, Inc.
MA PPO Yes
3.5
4.5
4.0
4.0
 		Anthem Health Plans of Maine, Inc. dba Anthem Blue Cross and Blue Shield in Maine
ME HMO/POS Yes
3.0
4.5
3.5
4.0
 		BCBSM, Inc. (dba Blue Cross Blue Shield of Minnesota)
MN PPO Yes
2.5
4.0
4.0
4.0
 		Blue Cross and Blue Shield of Illinois, a Division of Health Care Service Corporation
IL HMO Yes
3.5
4.0
3.0
4.0
 		Blue Cross and Blue Shield of Vermont
VT HMO/POS/PPO/EPO Yes
2.5
4.5
3.5
4.0
 		Blue Cross Blue Shield of Michigan
MI PPO Yes
4.0
3.5
3.5
4.0
 		Blue Cross Blue Shield of North Carolina
NC POS Yes
2.0
4.0
3.5
4.0
 		Blue Cross of Idaho Health Services, Inc.
ID PPO Yes
4.5
2.5
3.5
3.5
 		Anthem Blue Cross Life and Health Insurance Company
CA PPO/EPO Yes
2.5
3.0
3.0
3.5
 		Anthem Health Plans of Maine, Inc. dba Anthem Blue Cross and Blue Shield in Maine
Special Project: Federal Employee Program
ME PPO Yes
4.5
2.0
3.0
3.5
 		Anthem Health Plans of New Hampshire, Inc. d/b/a/ Anthem Blue Cross and Blue Shield in New Hampshire
Special Project: Federal Employee Program
NH PPO Yes
4.5
2.5
2.5
3.5
 		Anthem Health Plans of Virginia, Inc. dba Anthem Blue Cross Blue Shield of Virginia
VA PPO/EPO Yes
3.0
3.0
3.0
3.5
 		Anthem Health Plans, Inc. dba Anthem Blue Cross and Blue Shield - Connecticut
Special Project: Federal Employee Program
CT PPO Yes
4.5
2.5
3.0
3.5
 		Blue Cross and Blue Shield of Alabama
AL PPO Yes
3.5
3.0
2.5
3.5
 		Blue Cross And Blue Shield of Florida, Inc.
FL PPO Yes
4.5
3.0
3.0
3.5
 		Blue Cross and Blue Shield of Kansas City
KS, MO PPO Yes
2.5
3.0
3.0
3.5
 		Blue Cross and Blue Shield of Kansas City, Good Health HMO, Inc.
KS, MO HMO Yes
3.0
3.5
3.0
123