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NCQA Health Insurance Plan Ratings 2019-2020 - Summary Report (Private/Commercial)

Search for a health insurance plan by state, plan name or plan type (private, Medicaid, Medicare). Click a plan name for a detailed analysis.

In 2019, NCQA rated more than 1,000 health insurance plans based on clinical quality, member satisfaction and NCQA Accreditation Survey results. Ratings emphasize care outcomes (the results of care) and what patients say about their care.

The overall rating is the weighted average of all measures, not the average of the three composites (Consumer Satisfaction, Prevention, Treatment). For more information about the ratings, including how they are calculated, visit our 2019 ratings page.

Note: There were no Health Plan Ratings in 2020. See our Health Plan Ratings Marketing and Advertising Guidelines for more information regarding the continued usage of 2019-2020 Health Plan Ratings for advertising and marketing purposes.

Lower Performance Higher Performance
≤1.0 1.5 2.0 2.5 3.0 3.5 4.0 4.5 5.0
Rating
Plan Name
States
Type
NCQA Accreditation
Consumer Satisfaction
Prevention
Treatment
4.5
 		United Healthcare Services, Inc (Rhode Island)
Other Name: UnitedHealthcare Navigate SM
RI PPO Yes
3.5
4.5
3.5
4.5
 		UnitedHealthcare Insurance Company (Rhode Island)
RI PPO Yes
3.5
4.5
3.5
4.0
 		United Healthcare Services, Inc (Nebraska)
Other Names: UnitedHealthcare Navigate SM; UnitedHealthcare Navigate Balanced SM
NE PPO Yes
3.0
4.0
3.5
4.0
 		United HealthCare Services, Inc. (Iowa)
Other Names: UnitedHealthcare Navigate SM; UnitedHealthcare Navigate Balanced SM; UnitedHealthcare Navigate Plus SM
IA PPO Yes
3.0
3.5
3.5
4.0
 		United HealthCare Services, Inc. (Massachusetts)
Other Name: UnitedHealthcare Navigate SM
MA PPO Yes
3.0
3.5
3.5
4.0
 		United HealthCare Services, Inc. (New Hampshire)
Other Name: UnitedHealthcare Navigate SM
NH PPO Yes
3.0
3.5
4.0
4.0
 		United HealthCare Services, Inc. (Wisconsin)
Other Names: UnitedHealthcare Navigate SM; UnitedHealthcare Navigate Plus SM; UnitedHealthcare Navigate Balanced SM
WI PPO Yes
4.0
3.5
3.5
4.0
 		UnitedHealthcare Insurance Company (Iowa)
IA PPO Yes
3.0
3.5
3.5
4.0
 		UnitedHealthcare Insurance Company (Massachusetts)
MA PPO Yes
3.0
3.5
3.5
4.0
 		UnitedHealthcare Insurance Company (Nebraska)
NE PPO Yes
3.0
4.0
3.5
4.0
 		UnitedHealthcare Insurance Company (New Hampshire)
NH PPO Yes
3.0
3.5
4.0
4.0
 		UnitedHealthcare Insurance Company (Wisconsin)
WI PPO Yes
4.0
3.5
3.5
4.0
 		UnitedHealthcare of Wisconsin, Inc.
WI HMO/POS Yes
2.0
3.5
3.5
3.5
 		United Healthcare Services, Inc (District of Columbia)
Other Names: UnitedHealthcare Navigate Balanced SM; UnitedHealthcare Navigate Plus SM; UnitedHealthcare Navigate SM
DC PPO Yes
2.0
3.5
3.0
3.5
 		United Healthcare Services, Inc (Kentucky)
Other Names: UnitedHealthcare Navigate with SM; UnitedHealthcare Navigate Balanced SM; UnitedHealthcare Navigate Plus SM
KY PPO Yes
2.5
3.5
2.5
3.5
 		United Healthcare Services, Inc (Maryland)
Other Names: UnitedHealthcare Navigate SM; UnitedHealthcare Navigate Balanced SM; UnitedHealthcare Navigate Plus SM
MD PPO Yes
2.5
3.5
2.5
3.5
 		United Healthcare Services, Inc (Pennsylvania)
Other Name: UnitedHealthcare Navigate Plus SM
PA PPO Yes
3.0
3.5
3.0
3.5
 		United Healthcare Services, Inc (Virginia)
Other Names: UnitedHealthcare Navigate Balanced SM; UnitedHealthcare Navigate Plus SM; UnitedHealthcare Navigate SM
VA PPO Yes
2.5
3.0
3.0
3.5
 		United HealthCare Services, Inc. (California)
Other Names: UnitedHealthcare Navigate Balanced SM; UnitedHealthcare Navigate Plus SM; UnitedHealthcare Navigate SM
CA PPO Yes
2.0
3.0
3.0
3.5
 		United HealthCare Services, Inc. (Illinois)
Other Names: UnitedHealthcare Navigate SM; UnitedHealthcare Navigate Balanced SM; UnitedHealthcare Navigate Plus SM
IL PPO Yes
2.5
3.0
3.0
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