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NCQA Health Insurance Plan Ratings 2019-2020 - Summary Report (Private/Commercial)
Search for a health insurance plan by state, plan name or plan type (private, Medicaid, Medicare). Click a plan name for a detailed analysis.
In 2019, NCQA rated more than 1,000 health insurance plans based on clinical quality, member satisfaction and NCQA Accreditation Survey results.
Ratings emphasize care outcomes (the results of care) and what patients say about their care.
The overall rating is the weighted average of all measures, not the average of the three composites (Consumer Satisfaction, Prevention, Treatment).
For more information about the ratings, including how they are calculated, visit our 2019 ratings page.
Note: There were no Health Plan Ratings in 2020.
See our Health Plan Ratings Marketing and Advertising Guidelines for more information regarding the continued usage of 2019-2020 Health Plan Ratings for advertising and marketing purposes.
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Lower Performance
Higher Performance
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≤1.0
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1.5
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2.0
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2.5
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3.0
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3.5
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4.0
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4.5
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5.0
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| States |
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4.0
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Blue Cross and Blue Shield of Illinois, a Division of Health Care Service Corporation
| IL |
HMO
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Yes
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3.5
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4.0
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3.0
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4.0
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Health Alliance Medical Plans
| IL |
HMO/POS
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Yes
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3.0
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4.0
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3.5
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4.0
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Humana Health Plan, Inc. (Illinois)
| IL |
HMO/POS
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Yes
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3.5
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3.5
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3.5
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4.0
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Humana Insurance Company (Illinois)
| IL |
PPO
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Yes
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I
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4.0
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3.5
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4.0
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Medical Associates Health Plan, Inc.
Special Project: Accreditation
| IL, IA |
HMO/POS
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Yes
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4.0
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3.5
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3.5
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3.5
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Aetna Health Inc. (Pennsylvania) - Illinois
| IL, IN |
HMO/POS
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Yes
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3.5
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2.5
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3.0
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3.5
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Aetna Health Inc. (Pennsylvania) - Missouri
| IL, KS, MO |
HMO/POS
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Yes
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3.5
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2.5
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3.0
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3.5
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Aetna Life Insurance Company (Illinois)
| IL |
PPO/EPO
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Yes
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3.5
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2.5
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3.0
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3.5
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Cigna Health and Life Insurance Company - Illinois
| IL |
PPO
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Yes
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3.5
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3.0
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3.0
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3.5
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United HealthCare Services, Inc. (Illinois)
| IL |
PPO
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Yes
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2.5
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3.0
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3.0
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3.5
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UnitedHealthcare Insurance Company (Illinois)
| IL |
PPO
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Yes
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2.5
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3.0
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3.0
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3.5
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UnitedHealthcare Insurance Company of Illinois
| IL |
PPO
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Yes
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2.5
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3.0
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3.0
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3.5
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UnitedHealthcare Plan of the River Valley, Inc.
| IL, IA, TN, VA |
HMO/POS
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Yes
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3.5
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3.0
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3.5
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3.0
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Blue Cross and Blue Shield of Illinois, a Division of Health Care Service Corporation (FEP)
Special Project: Federal Employee Program
| IL |
PPO
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Yes
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4.5
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2.5
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2.0
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2.0
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Compass Rose Health Plan
| AL, AK, AZ, AR, CA, CO, CT, DE, DC, FL, GA, HI, ID, IL, IN, IA, KS, KY, LA, ME, MD, MA, MI, MN, MS, MO, MT, NE, NV, NH, NJ, NM, NY, NC, ND, OH, OK, OR, PA, RI, SC, SD, TN, TX, UT, VT, VA, WA, WV, WI, WY |
PPO
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No
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3.5
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1.0
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1.5
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1.5
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Union Health Service
| IL |
HMO
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No
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2.5
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1.0
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1.0
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Partial Data Reported
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Cigna HealthCare of Illinois, Inc.
| IL |
HMO/POS
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Yes
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I
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I
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I
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Partial Data Reported
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UnitedHealthcare of Illinois, Inc.
| IL |
HMO
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Yes
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I
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I
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I
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No Data Reported
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American Postal Workers Union Health Plan
| AL, AK, AZ, AR, CA, CO, CT, DE, DC, FL, GA, GU, HI, ID, IL, IN, IA, KS, KY, LA, ME, MD, MA, MI, MN, MS, MO, MT, NE, NV, NH, NJ, NM, NY, NC, ND, OH, OK, OR, PA, PR, RI, SC, SD, TN, TX, UT, VT, VI, VA, WA, WV, WI, WY |
PPO
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No
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No Data Reported
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Blue Cross and Blue Shield of Illinois, a Division of Health Care Service Corporation
Special Area: Illinois PPO
| IL |
PPO
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No
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